As the holiday season approaches, CPS Energy wants to ensure that their customers have access to the support they need. While their offices and service centers will be closed on Thanksgiving Day and the day after, there are still several ways for customers to receive assistance and take care of their energy-related needs.
During the closure, customers can report any natural gas or electric emergencies by calling (210) 353-HELP (4357) or 1-800-870-1006 at any time. For those who prefer online services, cpsenergy.com is accessible 24/7.
CPS Energy understands that convenience is key, especially during the busy holiday season. That’s why customers have the option to log into their Manage My Account portal to perform various tasks, such as starting, stopping, or transferring service, making payment arrangements, setting up a payment plan, reconnecting services after settling a past-due bill, signing up for emergency alerts, and updating contact information and mailing address.
For customers in need of bill payment assistance, a dedicated helpline is available at (210) 353-2222. Additionally, bills can be paid over the phone by calling (877) 257-1172 or through traditional mail by sending the payment along with the bill to CPS Energy, P.O. Box 2678, San Antonio, TX 78289.
But the support doesn’t end there. CPS Energy is also offering their Wi-Fi Thermostat Rewards Program during this holiday season. This program provides customers with the opportunity to receive rewards for participating in energy-saving practices. To learn more about this program, visit cpsenergy.com.
CPS Energy is proud to be the nation’s largest public power, natural gas, and electric company. Established in 1860, they have been providing safe, reliable, and competitively-priced service to their customers for over a century. They prioritize job creation, economic development, and educational investment in their commitment to being a trusted community partner.
As the top public power wind energy buyer in the nation and the leader in solar generation in Texas, CPS Energy continues to push for sustainable and environmentally-friendly practices. They are powered not only by their skilled workforce but also by the dedication they have to giving back to the community.
So, this holiday season, while CPS Energy’s physical locations may be closed for a few days, they remain committed to serving their customers and ensuring that their energy needs are met with the utmost care and efficiency.
Frequently Asked Questions
1. Can I report natural gas or electric emergencies during the holiday closure?
Yes, customers can report any natural gas or electric emergencies by calling (210) 353-HELP (4357) or 1-800-870-1006 at any time.
2. Can I access online services during the holiday closure?
Yes, cpsenergy.com is accessible 24/7 for customers to access online services.
3. How can I take care of various services without visiting a customer service center?
Customers can conveniently handle services such as starting, stopping, or transferring service, making payment arrangements, setting up a payment plan, reconnecting services after settling a past-due bill, signing up for emergency alerts, and updating contact information and mailing address by logging into their Manage My Account portal.
4. Is there bill payment assistance available?
Yes, customers in need of bill payment assistance can call (210) 353-2222 for dedicated support.
5. What are the options for paying bills during the holiday closure?
Customers can pay their bills over the phone by calling (877) 257-1172 or through traditional mail by sending the payment with the bill to CPS Energy, P.O. Box 2678, San Antonio, TX 78289.
6. What is the Wi-Fi Thermostat Rewards Program?
The Wi-Fi Thermostat Rewards Program is a seasonal offering by CPS Energy that allows customers to earn rewards by participating in energy-saving practices. More information can be found at cpsenergy.com.