Sat. Sep 23rd, 2023
    Tesla Faces Criticism Over Customer Service

    Marc Priestley, former F1 mechanic and host of the TV series Wheeler Dealers, has voiced his disappointment and frustration with Tesla’s customer service. Priestley claims that Tesla refused to address two issues he encountered with his electric vehicle (EV), leading him to brand the company as “not fit for purpose.”

    Priestley took to social media platform X (formerly known as Twitter) to express his grievances. He stated that his car’s steering wheel was “delaminating” and that the seat control button had “snapped off.” Despite these problems occurring within the first year of ownership, Tesla’s customer service teams allegedly denied warranty coverage.

    Responding to Priestley’s post, Tesla Owners UK reached out to offer support, while other social media users tried to reassure him that the steering wheel issue should be covered by the warranty. However, Priestley claimed that Tesla had explicitly stated that this was not the case.

    There have been similar reports of steering wheel problems from other Tesla owners, leading to concerns about the potential cost and inconvenience of replacing them over the course of the standard three-year warranty period.

    While some users defended Tesla, describing positive experiences with the company’s support teams, others criticized the car manufacturer for its lack of customer care. Many believe that issues like these should be addressed in car reviews to inform potential buyers about the quality of customer service provided by different companies.

    As of now, Tesla has yet to respond to requests for comment on the matter.

    – Title: A CAR expert has claimed that Teslas aren’t fit for purpose after he was hit by a number of issues with the EV.
    – Source: The Sun Online